The _zendesk_shared_session cookie
_zendesk_shared_session is a cookie set by Zendesk, from Zendesk Inc. Maintains the widget session with Zendesk.
Set by
ZendeskDuration
Session
Category
Marketing
Needs consent
Yes
Does the _zendesk_shared_session cookie require consent?
_zendesk_shared_session is used for marketing, so under the GDPR and the ePrivacy rules it may only be set after the visitor has agreed. Showing a banner is not enough on its own: the cookie must not be set before the visitor clicks accept.
Does your site set _zendesk_shared_session before consent?
A free scan loads your site the way a new visitor sees it and lists every cookie that is set before anyone has said yes, _zendesk_shared_session included.
How to put _zendesk_shared_session behind consent
Remove the Zendesk snippet from your site and add your Zendesk ID under Integrations in Consentify instead. Consentify then loads Zendesk only after the visitor has accepted marketing, so _zendesk_shared_session is never set before consent.
View all integrationsNot sure what's running on your Zendesk site?
Scan it first and you'll know exactly which scripts need consent before you set up the banner. Takes about ten seconds.
- Results in about 10 seconds
- No account needed
- Shareable report link
Other cookies set by Zendesk
| Cookie | Purpose | Duration |
|---|---|---|
| __zlcmid | Stores a visitor ID so an ongoing chat conversation is recognised on the next page. | 1 year |