The __zlcmid cookie
__zlcmid is a cookie set by Zendesk, from Zendesk Inc. Stores a visitor ID so an ongoing chat conversation is recognised on the next page.
Set by
ZendeskDuration
1 year
Category
Marketing
Needs consent
Yes
Does the __zlcmid cookie require consent?
__zlcmid is used for marketing, so under the GDPR and the ePrivacy rules it may only be set after the visitor has agreed. Showing a banner is not enough on its own: the cookie must not be set before the visitor clicks accept.
Does your site set __zlcmid before consent?
A free scan loads your site the way a new visitor sees it and lists every cookie that is set before anyone has said yes, __zlcmid included.
How to put __zlcmid behind consent
Remove the Zendesk snippet from your site and add your Zendesk ID under Integrations in Consentify instead. Consentify then loads Zendesk only after the visitor has accepted marketing, so __zlcmid is never set before consent.
View all integrationsNot sure what's running on your Zendesk site?
Scan it first and you'll know exactly which scripts need consent before you set up the banner. Takes about ten seconds.
- Results in about 10 seconds
- No account needed
- Shareable report link
Other cookies set by Zendesk
| Cookie | Purpose | Duration |
|---|---|---|
| _zendesk_shared_session | Maintains the widget session with Zendesk. | Session |