The twk_idm_key cookie
twk_idm_key is a cookie set by Tawk.to, from tawk.to inc. Session key used by the Tawk.to chat widget.
Set by
Tawk.toDuration
Session
Category
Marketing
Needs consent
Yes
Does the twk_idm_key cookie require consent?
twk_idm_key is used for marketing, so under the GDPR and the ePrivacy rules it may only be set after the visitor has agreed. Showing a banner is not enough on its own: the cookie must not be set before the visitor clicks accept.
Does your site set twk_idm_key before consent?
A free scan loads your site the way a new visitor sees it and lists every cookie that is set before anyone has said yes, twk_idm_key included.
How to put twk_idm_key behind consent
Remove the Tawk.to snippet from your site and add your Tawk.to ID under Integrations in Consentify instead. Consentify then loads Tawk.to only after the visitor has accepted marketing, so twk_idm_key is never set before consent.
View all integrationsNot sure what's running on your Tawk.to site?
Scan it first and you'll know exactly which scripts need consent before you set up the banner. Takes about ten seconds.
- Results in about 10 seconds
- No account needed
- Shareable report link
Other cookies set by Tawk.to
| Cookie | Purpose | Duration |
|---|---|---|
| twk_uuid_* | Identifies the visitor to the Tawk.to chat widget so a conversation survives a reload. The suffix is the property ID. | 6 months |
| TawkConnectionTime | Records when the widget last connected. | Session |