The intercom-id-* cookie

intercom-id-* is a cookie set by Intercom, from Intercom Inc. Anonymous visitor identifier used to recognize returning users across sessions.

The * in the name stands for a part that changes from site to site, such as an account or measurement ID.

Set by

Intercom

Duration

9 months

Does the intercom-id-* cookie require consent?

intercom-id-* is used for marketing, so under the GDPR and the ePrivacy rules it may only be set after the visitor has agreed. Showing a banner is not enough on its own: the cookie must not be set before the visitor clicks accept.

Does your site set intercom-id-* before consent?

A free scan loads your site the way a new visitor sees it and lists every cookie that is set before anyone has said yes, intercom-id-* included.

How to put intercom-id-* behind consent

Remove the Intercom snippet from your site and add your Intercom ID under Integrations in Consentify instead. Consentify then loads Intercom only after the visitor has accepted marketing, so intercom-id-* is never set before consent.

View all integrations

Free scan, no account

Not sure what's running on your Intercom site?

Scan it first and you'll know exactly which scripts need consent before you set up the banner. Takes about ten seconds.

Results in about 10 seconds
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Other cookies set by Intercom

Cookie	Purpose	Duration
intercom-session-*	Session identifier that keeps the chat window state between page loads.	1 week
intercom-device-id-*	Device-level identifier used to deduplicate visitors across browsers.	9 months