The __lc_cst cookie
__lc_cst is a cookie set by LiveChat, from LiveChat Inc. Stores the chat session state.
Set by
LiveChatDuration
3 years
Category
Marketing
Needs consent
Yes
Does the __lc_cst cookie require consent?
__lc_cst is used for marketing, so under the GDPR and the ePrivacy rules it may only be set after the visitor has agreed. Showing a banner is not enough on its own: the cookie must not be set before the visitor clicks accept.
Does your site set __lc_cst before consent?
A free scan loads your site the way a new visitor sees it and lists every cookie that is set before anyone has said yes, __lc_cst included.
How to put __lc_cst behind consent
Remove the LiveChat snippet from your site and add your LiveChat ID under Integrations in Consentify instead. Consentify then loads LiveChat only after the visitor has accepted marketing, so __lc_cst is never set before consent.
View all integrationsNot sure what's running on your LiveChat site?
Scan it first and you'll know exactly which scripts need consent before you set up the banner. Takes about ten seconds.
- Results in about 10 seconds
- No account needed
- Shareable report link
Other cookies set by LiveChat
| Cookie | Purpose | Duration |
|---|---|---|
| __lc_cid | Identifies the visitor so an open chat can be resumed. | 3 years |